Returns & Exchanges
At World of Asaya, we want you to love your skincare journey, which is why we offer a 15-day return policy for unused and unopened products. If your order arrives damaged or incorrect, we are committed to making it right with a swift replacement or refund.
Initiate Request
Log into your account or visit our Support portal to submit a return request with your order number and photos of the product within 15 days of delivery.
Quality Inspection
Once your request is submitted, our skincare experts will review the details to ensure the product remains in its original, sealed packaging for hygiene purposes.
Package Pickup
After approval, we will schedule a complimentary reverse pickup from your address; please ensure the item is securely packed in its original World of Asaya box.
Refund Processing
Once the returned item reaches our warehouse and passes final inspection, your refund will be credited to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing